Refund policy

At SUPPLY STREETS FASHION, we value our customers and strive to provide high-quality products that meet your expectations. However, if you are not completely satisfied with your purchase, we are happy to assist you with returns, refunds, or exchanges. Please read our policy carefully to understand the process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The request for return is made within 7 days of the delivery date.
  • The product must be unused, unwashed, and in its original packaging with all tags and labels intact.
  • The item should be in resellable condition without any damage, stains, or missing parts.
  • Products that are damaged due to misuse, improper handling, or wear and tear are not eligible for return.

2. How to Initiate a Return?

If you wish to return an item, follow these steps:

  1. Contact Us: Email us at supplystreetsfashion@gmail.com or call +91 9079754816 with your order details and reason for return.
  2. Approval & Pickup: Once your return request is approved, we will arrange for a pickup, or you may be required to ship the item back to us.
  3. Inspection: After receiving the product, our team will inspect it to ensure it meets the return criteria.
  4. Refund Processing: If approved, the refund will be processed within 5-7 business days to your original payment method.

3. Refund Policy

  • Full Refunds: Issued for products that meet all return criteria.
  • Partial Refunds: If the product is returned with missing parts or slight damage, a partial refund may be processed.
  • Non-Refundable Shipping Charges: Original shipping fees (if any) are non-refundable unless the return is due to a mistake on our part.
  • Refund Method: Refunds will be processed via the original payment method (bank transfer, UPI, credit/debit card, or wallet).

4. Exchange Policy

If you receive a damaged, defective, or incorrect product, we offer a free replacement. Please contact us within 48 hours of delivery to request an exchange. We may ask for product images to verify the issue before proceeding with the exchange.

5. Non-Returnable & Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

  • Used, washed, or altered products.
  • Customized or personalized items.
  • Items purchased during clearance sales or special discount offers (unless defective).

6. Cancellation Policy

  • Orders can be canceled within 12 hours of purchase.
  • Once the order is processed for shipping, cancellations are not allowed.
  • Refunds for canceled orders will be processed within 3-5 business days.

For any return, refund, or exchange queries, feel free to reach out to us at supplystreetsfashion@gmail.com or call +91 9079754816.